Hello,
I installed SAP Crystal Dashboard Design 2013, departmental edition on a PC (windows 7 Professional SP1, 32bit, M.Office Home&Business 2013).
When I try to start the application I get an error:
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Copied some of the Application error logs at the bottom*.
User has administrator permission, tried starting Run as administrator with no luck.
It can be because of Microsoft Visual C++ version (2005 + 2008 were installed). Installed ver. 2010 (removed 2008) but the error remains.
Contacted reseller technical support and they said it could be related to Open Office which was installed. Uninstalled it but 'the song remains the same' Image may be NSFW.
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Installed Crystal Dashboard Design 2013, departmental edition 30-Day Evaluation on a laptop (win7 prof. SP1, 32bit, M.Office 2000 premium + Enterprise 2007, OpenOffice, M.Visual C++ 2005, 2008, 2010) and it works perfectly.
Tried installing the same Crystal Dashboard Design 2013, departmental edition on my PC (win7 prof. SP1, 32bit, M.Office 2000 premium + Standard 2010, OpenOffice, M.Visual C++ 2005, 2008, 2010) and got error during the installation:
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* Application Error Logs:
Log Name: Application
Source: Application Error
Date: 30.12.2013 13:02:05
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxx
Description:
Faulting application name: setupengine.exe, version: 60.0.0.46, time stamp: 0x51eebca6
Faulting module name: setupengine.exe, version: 60.0.0.46, time stamp: 0x51eebca6
Exception code: 0x40000015
Fault offset: 0x001325a9
Faulting process id: 0x10a8
Faulting application start time: 0x01cf0556f1e5c39f
Faulting application path: F:\DATA_UNITS\Xcelsius\setup.engine\setupengine.exe
Faulting module path: F:\DATA_UNITS\Xcelsius\setup.engine\setupengine.exe
Log Name: Application
Source: SideBySide
Date: 30.12.2013 13:42:11
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxx
Description:
Activation context generation failed for "C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Webi.dll". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.
Log Name: Application
Source: MsiInstaller
Date: 30.12.2013 13:42:11
Event ID: 11904
Task Category: None
Level: Error
Keywords: Classic
User: xxx
Computer: xxx
Description:
Product: repoaccess.repoaccess_plugins_webi.binfiles-4.0-core-32 -- Error 1904. Module C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Webi.dll failed to register. HRESULT -2147010895. Contact your support personnel.
Any suggestion would be much appreciated.
Thanks in advance,
Ivan