Xcelsius has stopped working, APPCRASH Error

Hi,

We are using BOBJ 4.1 SP1 in our environment. Client tools plus, crystal reports and Dashboards has been installed on client machine. When launching Dashboards from client machine, it gives error as attached in screenshot.

PFB error details:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Xcelsius.exe

  Application Version: 14.1.1.1036

  Application Timestamp: 5200d2ca

  Fault Module Name: Xcelsius.exe

  Fault Module Version: 14.1.1.1036

  Fault Module Timestamp: 5200d2ca

  Exception Code: c0000005

  Exception Offset: 0015c0aa

  OS Version: 6.1.7601.2.1.0.144.8

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

We are using SBOPdashboards 4.1 SP1 and MS Office 2007 SP2 on Windows server 2008 R2.

We have already tried re-installing MS office and Dashboards. But it did not resolve the issue.

Regards,

Kajal