Hello BI Experts
I have installed Dashboards 4.1 SP01 on a windows 2008 R2 Standard 64bit with Office 2013 32 bits
But the Dashboards program has not worked even once and I always get the following error when I run the program :
Xcelsius has stopped working:
Windows can check online for solution to the problem
Close the program..
And then the program closes…
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Problem signature:
Problem Event Name: APPCRASH
Application Name: Xcelsius.exe
Application Version: 14.1.1.1036
Application Timestamp: 5200d2ca
Fault Module Name: Xcelsius.exe
Fault Module Version: 14.1.1.1036
Fault Module Timestamp: 5200d2ca
Exception Code: c0000005
Exception Offset: 0017d559
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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I can see from task manager that the excel.exe -32 process runs in background when the program is invoked and I also kill this process before relaunching the dashboards program.
I have repaired/reinstalled the dashboards couple of times already!
Prior to installing Dashboards, I have also installed the BI platform and all other client tools including Crystal Reports 2013 ( & Lumira 64 bit ) on the same server. They all work just fine.
Please help.