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JCO_ERROR_LOGON FAILURE

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Dear experts,

       My BO colleagues are having problem when trying to log on Dashboards. There's no problem logging in to BO portal using SAP authentication, but when he picks the BW BEx queries, it's giving this error

 

Request processing failed. (XLS 000009)

 

Request processing failed. (XLS 000009)

[[error.openSapBwBrowsingSession Failed] 0]

<com.sap.sl.olap.impl.ConnectionSpecificationImp@761f4ff9, networkLayerType: SAP_BW_BICS, providerType: SAP_BW7X, server: null, catalogName: null; cubeName: null; language: en_US)>,<Error: com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: System received an expired SSO ticket on xx.xx.xx.xx sysnr xx

Key: JCO_ERROR_LOGON_FAILURE

Group: 103

Type:

Number:null>

 

     Please help

 

Regards


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